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You Own the 
Journey.

Timberstone Partners is comprised of highly experienced professionals, each with over 30 years in strategy, design, implementation, and optimization of services operating models. We collaborate with leading organizations globally to empower teams, enhancing business services performance through experiential coaching, valuable insights, and collaborative learning.

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Business Meeting

How Are We Different?

It starts with our philosophy....

 

You drive the journey.

Your team owns the current and their future states, so they must also own the transformation journey. Engagement, from leadership down through the team making change, is the single most important factor driving transformation success.

 

Your empowered team owns the result. 

We offer a streamlined support model where our senior level advisors empower your team with their experience, marketplace knowledge, proven approaches, and ready-to-use templates to accelerate their journey. We pair our experienced advisors with your team to foster critical ownership and engagement, while also providing valuable external perspectives. 

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Your knowledge, coupled with our guidance, builds lasting improvement.

Our unique coach and guide approach is flexible, allowing your team to progress at your own pace while benefiting from our extensive experience in critical areas. We measure our success solely through our clients' lens – by project accomplishments and the growth of the team.

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Why Timberstone Partners?

Experience

We bring the collective experience of true pioneers in business services who have worked with companies across the transformation lifecycle. Whether it is strategy, design, implementation, outsourcing provider selection, or performance enhancement, we bring an unparalleled depth of experience to ensure your success. 

Empowerment

Our primary focus is the success of the initiative while developing your team to sustain performance. Our approach involves coaching and teaching your teams, with practical guidance shaped through decades of support to shared service and GBS leaders.

Insight

We foster ongoing insight into the what and the how of business services optimization in an ever-changing environment. We share learnings and methodology openly with you and promote dialogue among peer organizations for additional perspective.

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Client Highlights

Leveraged Outsourcing for the Middle Office

Guided the expansion of outsourcing for key middle office functions, enhancing service delivery while boosting both quality and cost-effectiveness.

 Accelerated Expansion from GCC to GBS

Expanded the value proposition with a broader set of improvement levers and a more integrated operating model.

Guided Governance Build-out

Provided insight and hands-on support to develop processes and activities for effective governance.

Designed Future Ready Delivery Model

Evaluated the existing network of client-facing service centers to balance delivery capability with cost-effectiveness and high-quality services.

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